Built for street outreach
The home base for every team in your city.
HAVEN brings encounters, participants, referrals, reporting and team messaging together in one modern app, on the web and in the field. Built with outreach teams, and ready for fire, police and the staff who take residents’ calls, so every team shares the same picture.
Everything your teams do, in one place
Built from the ground up for the field, not bolted onto a case management system, so everyday work takes a tap or two instead of a trail of screens and workarounds. Made with outreach workers, park rangers, city ambassadors and case managers, and ready for every team that works alongside them.
Encounters and resident calls
Record a contact, a sighting or a call from a resident in under a minute, with photos, the location and notes from the encounter.
One profile per person
Names and aliases, safety alerts, photos and every encounter in one timeline, shared across teams. Comment and tag colleagues, and merge duplicates.
Tally sheets
Quick counts for work that doesn’t need a full record, like transit station checks, group contacts and supplies handed out, with live totals.
Referrals and outcomes
Track referrals to shelter, mental health, benefits and other agencies, and the services given on each visit.
Reports in plain English
Ask a question, get a chart. Save the reports your managers and city leaders ask for, and export them to PDF or a spreadsheet.
Messaging for the whole city
Channels for every team and program, direct messages, and links to people and encounters, with push notifications.
A space for every team
Outreach, social services, fire, police and city staff each get their own team, with its own members, records and channel.
Your forms, your words
Custom data fields, reasons, outcomes and services, set up by your own admins to match how your city works.
Web and mobile
The office works on the web; the field works from the mobile app, with the camera and location built in.
Built for cities
Sensitive records need care. HAVEN is designed around who may see what.
Your city’s records stay yours
Each organization’s data is kept separate, down to every count and total. Nothing is shared with another city unless you choose to share it.
Access by team and program
Staff see the programs they work in. Admins manage roles, teams and invitations themselves.
Sign in with Microsoft
Staff sign in with the Microsoft accounts the city already manages. No separate passwords to keep track of.
No lock-in
Export your records at any time. We import your existing data when you start.
See HAVEN with your team
We’ll walk through it using your own programs and reports. One platform fee covers every member of your staff, and we bring your existing records across when you start.